Shipping, Cancellations and Returns Policy

A: The refund will be processed to the original payment method. For cash on delivery orders, the refund will be credited to the bank account provided by the customer. After processing, the refund typically takes 3-4 business days.

A: Our team will collect the products from your location and issue replacements after verifying the returned items. This process generally takes 7-8 business days.

A: The total amount paid by the customer will be refunded.

A: If the OnTop Vedics team deems the reason for return to be unreasonable or unjustified, the return request will not be entertained.

A: You must send images of the damaged or incorrect product to xyz@customercare.com to validate your claim.

A: Yes, the free gift must be returned along with the product.

A: No, you are required to return the complete product.

A: There is no minimum order value requirement.

A: Yes, all prices displayed on the OnTop Vedics website are inclusive of all applicable taxes.

A: Yes, we deliver our products across the entire country.

A: For orders placed through our website, you can pay online using credit cards, debit cards, internet banking, e-wallets, or UPI. We implement strict measures to ensure secure online transactions. If you prefer not to transact online, you can choose the Cash on Delivery option and pay upon receiving the order.

A: Once you place the order, a notification will be sent to your email address and registered mobile number along with the order reference number.

A: We ship orders through our registered courier partners. As soon as the order is shipped, you will receive an SMS from our courier partner containing the AWB courier tracking number. You can use this AWB number to track the order on our website or the courier partner's website.

A: The estimated time of delivery is generally 5-6 business days, but the time may vary depending on your delivery location.